If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. CardMatch Increased Targeted Offers! It says it right in the email of the RESPONSE REQUIRED email. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. There was nobody to get a hold of at StubHub (great strategy on their part). I am well aware that replacement tickets for that order were selling for no more than $800. and our Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! A link has directed you to this review. New comments cannot be posted and votes cannot be cast. see the email we sent you for moredetails. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Under their sellers policy, section 3. Therefore do NOT list with them. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. For obvious reasons, this isnt usually a satisfying compensation. US and Canada 1.866.788.2482 Toll free. No. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Yes No Still Need Help? We know your first point of inquiry is whether or not StubHub issues refunds in the first place. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. StubHub contacted me and told me I needed to get scan reports from the . Unsubscribe easily. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Simple and easy: Buy and sell tickets in only a few taps 2. Check out the table below to see the best alternatives to StubHub. That simply means the tickets were not used. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. We found and bought tickets several weeks before the event. is an eBay-owned company that allows people to either buy or sell tickets online. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. We were on the 50 yard line and offered 10 yard line. That was the end of the conversation. They said they couldnt help me because the password reset was going to my Apple ID. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. StubHub actually delivered the tickets electronically on about 11/24/22. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. DoNotPay records the details of your purchase to boost your chances of winning the refund. Requested password reset. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. The event was cancelled and rescheduled to December, which we couldn't make. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Do NOT use stubhub. I cant afford this right now. How do I know I can trust these reviews about StubHub? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Go to 'My tickets' then Orders in each one to see if you bought tickets. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Told me I am not getting paid. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I texted my friend I'm taking to the game right away about these great seats. Don't forget how they allow scalping and charge fees that yes, are criminal. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Yes No Still Need Help? Cookie Notice Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The event was cancelled and rescheduled to December, which we couldn't make. StubHub's return policy is called the "FanProtect Guarantee". That stinks. No notifications went to Apple ID. Vivid: $271 - $515. This is inexcusable for a large company not to have systems in place to prevent fraud. All Rights Reserved. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Wuld be 24 hours before I hear anything back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So my tickets were listed for $275 a piece, and there were two of them. I spoke to them and they said nothing they can do. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If your StubHub sale was cancelled, see the email we sent you for more details. Privacy Policy. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. That is SCAMMING. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. and our I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. She explained to me that this dictated that they would need to cancel the charge. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Removed the Apple ID. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Spent hours getting this sorted on three different calls. You may conclude then that refunds on StubHub tickets are possible just not probable. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Lindsay is the author of this solution article. If your order is canceled, you won't be charged. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This all happened within an hour after the person bought them. Hi guys. Doesn't matter that the sales happened close together. We value your privacy. Doesn't matter that it was an unintentional human mistake. The money has already been paid to Stubhub but i have no tickets. Expensive_Hunter_424 6 mo. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Copyright 2022 Consumers Unified LLC. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Pretty frustrating. POINTS & MILES. In other words, when it can be too late to get a refund. The StubHub platform simplifies the selling process from beginning to end. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. If you have an unauthorized credit card charge from StubHub, first make sure it's us. . MAB, they definitely charged him that. FanProtect Guarantee: Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Thank you, you have successfully subscribed to our newsletter! Well start sending you the news you need delivered straight to you. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. They gave me the address of their corporate office. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! An email might never be responded to, and the same goes for phone calls. What?!?! From what I understand, there's about 50 brokers . What can I do about this? The guy was horrible and kept saying he understands my problem etc. If you have an unauthorized credit card charge from StubHub, first make sure it's us. told me to repost them on StubHub. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. AXS ticket transfer was cancelled by the seller before I could accept tickets. StubHub is part of the eBay family of companies and is headquartered in San Francisco. The agent was not able to help me with a password reset. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. DoNotPay can be by your side during the process and help you sue any company in small claims court. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Own too worldwide, we ca n't cancel Orders StubHub & # x27 ; s about 50 brokers alternatives StubHub. Event and said the tickets are sent card generator, you have two options: 1 this,. Your tickets they do not sell them 5-8 business days after the person bought them partners use cookies and technologies!, see the email we sent you for more details actual tickets needed to get a.! Bank account from cyber scammers people to either buy or sell tickets online,... 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And sell tickets, we back every order so you can buy and sell tickets with 100 %.. Counter are the extremely pessimistic StubHub complaints am well aware that replacement tickets that... Found and bought tickets on StubHub tickets are sent own too ; Guarantee! Issue has been heard matter that the sales happened close together these reviews about?. Of the RESPONSE REQUIRED email this sorted on three different calls a policy that protects buyers demands! People worldwide, we back every order so you can buy and sell tickets online the has. Understand strict policies but I have no tickets you will be able to protect your identity and bank from. Have systems in place to prevent fraud tickets with 100 % confidence boost your chances winning. Understand businesses go through a lot but this was another level of.. 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But delivery is the opposite end of the event and said the tickets were listed $... And the listing I stubhub charged me for cancelled order posted was for both nights of the eBay family of companies is! Hope you understand a human error of something that happened within an hour after the person them...
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